Duastro.com ("we," "Duastro.com," or the "website" or "Payback Mantra Company")
Effective Date: 01-01-2024
LIVE LIFE PREDICTION REFUND POLICIES
Refund Policy of Live Life Prediction
At Duastro.com, we strive to provide our customers with accurate and insightful astrological predictions and services. Our commitment is to deliver quality content and assistance to enhance your understanding of astrological insights.
Free Prediction:
Our website offers free Kundli predictions to all visitors. We understand the importance of privacy and assure you that your data will be securely handled and never shared with any third party. However, it's essential to note that our free predictions may contain limited details, with remedies and restrictions withheld.
As our free prediction service is offered without any charge, we do not entertain refund requests for this service.
Live Life Prediction:
For customers seeking more comprehensive insights and explanations beyond our free prediction, we offer the option to purchase our Live Life Prediction service. This service provides a detailed analysis and personalized guidance to help you navigate life's challenges and opportunities.
Upon purchasing Live Life Prediction, you will receive a unique URL link to access your personalized predictions. While we guarantee access to this link for 30 days, please note that we cannot ensure its availability indefinitely. We encourage you to utilize the provided insights during this period.
Refunds for Live Life Prediction are not applicable due to the nature of the service. Once you have accessed your personalized predictions, availed of upcoming services such as free Pooja and Prasad, and received updates, no refunds will be processed.
Additional Notes:
- We encourage our customers to thoroughly review our free predictions before considering the purchase of Live Life Prediction.
- Our Live Life Prediction service includes complimentary updates and access to upcoming services, ensuring continuous value for our customers.
- By purchasing Live Life Prediction, you agree to the terms outlined in our refund policy and acknowledge that the service is non-refundable.
At Duastro.com, we are dedicated to providing valuable astrological insights and services to enrich your life journey. Should you have any queries or concerns regarding our refund policy, please don't hesitate to contact us.
PDF Prediction Service (Report, Love, Remedies, Muhurat, Professional report)
Refund Policy
At Duastro.com, we are dedicated to providing accurate and personalized astrological predictions to our customers. We offer a range of services, including Free Predictions and personalized PDF-based predictions, to cater to your specific needs.
Personalized PDF-Based Predictions: Our personalized PDF-based predictions are crafted by our team of experienced astrologers within a timeframe of 3 to 24 hours. Once the Kundli is generated, it is shared with the customer via email in the form of a PDF document.
We understand the importance of accuracy in astrological predictions, and we strive to ensure that your report reflects the most precise information. However, due to the nature of our process, it is challenging for us to modify any details once the report has been generated. Therefore, we kindly request our customers to provide accurate data during the ordering process.
To facilitate transparency and customer satisfaction, we provide samples of both Hindi and English reports, along with video explanations, before the purchase of any Kundli service. This allows customers to have a clear understanding of what to expect in their personalized report.
Refund Conditions: Refunds for personalized PDF-based predictions will only be considered under the following circumstances:
- If the astrologer exceeds the specified timeframe of 3 days for generating the report.
- In the event of technical issues or errors from our end that prevent the delivery of the report within the promised timeframe.
Please note that refunds will not be processed for any other reasons, including dissatisfaction with the content of the report or failure to receive the report due to email filtering (e.g., going to spam).
Customer Support: We are committed to providing excellent customer service and ensuring a smooth experience for our customers. If you encounter any issues with receiving your report within the designated timeframe, please contact our team at [email protected] within 24 hours of placing your order. Our support team will assist you in retrieving your report as soon as possible.
Other Pointers of Policy
1. Refund Eligibility
Duastro.com is committed to providing quality astrological services and products. Our refund and returns policy outlines the conditions under which refunds may be processed. By using Duastro.com, you agree to the terms of this policy.
2. Processing Stage Refunds
No refunds will be processed for orders once they have reached the "processing" stage, indicating assignment to an Astrologer, Kundli, Report, Muhurat or all Services. Users assume all risks and liabilities for hastily placed orders, and the Website is not liable for refunds once processing begins.
3. Order Execution Refunds
Refunds are not processed once an order has been executed. However, Users can request cancellation within one hour of payment, and the Website may consider issuing a refund at its discretion.
4. Technical Delays or Glitches
Technical delays or glitches during report generation by Astrologers are not eligible for refunds. Users acknowledge approximate timelines and the Website's commitment to adhere to them.
5. Incorrect Information Refunds
Refunds will not be processed for incorrect information provided by the User. Users must carefully review and correct information within one hour of service execution.
6. Damaged Products
No refund for damaged products until complete proof of unboxing starting of package to showing complete product. Users are fully responsible for post-delivery product damage if evidence are not shared. For Cash on Delivery orders, users are charged for the product and shipping if returned.
7. Pro-Rata Refunds for Subscriptions
Pro-rata refunds for subscription delays. Transit damage is addressed by the Website and its agencies.
8. Product Images and Service Disclaimer
Product images are for reference; no refunds for delivered products matching the displayed condition. Services and products are not substitutes for philosophical, emotional, or medical treatment. Users bear sole responsibility for orders, and the Website disclaims liability for astrological effects or product reliability.
9. "Call/Chat/Video with Astrologer" Feature
No refund for providing a wrong contact number for the "Call/Chat/Video with Astrologer" feature. Users are advised to keep the contact number accessible and answer calls.
10. Refund Deductions
Refunds deduct transaction charges, shipping costs, customs duty, and other applicable fees incurred during processing or service delivery.
11. Server-Related Issues
In case of server-related issues during payment, Users should check bank debits and follow specified steps. Refunds for multiple payments on a single order will be refunded without deduction.
12. Order Refusal or Cancellation
The Website reserves the right to refuse or cancel orders at its discretion. Refund requests grant permission for the audit team to access chat/call recordings for eligibility assessment. Partial/full refunds may be provided to the user's Duastro wallet based on consultant quality parameters.
13. Eligibility for Refunds
Refunds considered for network issues, language fluency, delayed responses, and inappropriate consultant responses. No refunds for lack of consultation accuracy. Physical product delivery is restricted to India.
14. Changes to the Refund Policy
This refund policy is subject to change. Users are encouraged to review the policy periodically for updates.
